Reference

milan138 Privacy Policy: What We Collect and Why

Your privacy matters at milan138, and this Privacy Policy explains exactly what personal data we collect when you open an account, how we use it, and the steps…

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Browse Our Data Practices Before You Start

milan138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register and verify your phone number, we collect your contact details, device identifiers, and transaction records tied to your chosen payment method — whether that is DANA, OVO, GoPay, QRIS, or a bank transfer via BCA, BRI, Mandiri, or BNI. We use this data

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to process deposits and withdrawals, verify your identity, and keep your account secure. We do not sell your personal information to third parties. Retention periods follow applicable regulations, and data linked to closed accounts is removed on the schedule set out in the full policy document.
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Where local law permits, you may request a copy of your stored data at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is handled, want to correct stored information, or need to submit a data deletion request, our support…

DATA HANDLING STANDARDS

See How We Protect Your Account Information

We apply layered security across every stage of your data lifecycle — from the moment you enter your phone number at registration through every DANA or QRIS transaction you make.

Encryption in Transit

All data exchanged between your device and our servers travels over TLS. This covers login, payment submission via OVO or GoPay, and account settings changes.

Cookie Controls

We use session and analytics cookies. You can review and adjust cookie preferences from the footer of any page without affecting your account login status.

Account Security

Phone verification is required before account access is granted. If your number changes, update it through Settings → Security to keep your account reachable.

Data Retention

Active account data is retained while your account is open. Closed account records are deleted on a rolling schedule in line with applicable Indonesian regulations.

Who Can Access Your Data

Only authorised internal teams handling payments, fraud review, or account support can access your personal records. Access is logged and audited regularly.

Requesting Changes

To correct, export, or delete your stored data, submit a request via the in-account help path or email support. We process verified requests within seven business days.

Answers to Common Privacy Policy Questions

Below are the questions we hear most often about how milan138 handles personal data, cookies, and account information. If your question is not covered here, our support team is available via live chat from 08:00 to 23:00 WIB.

We collect your phone number, device identifiers, and the payment details you use — such as your DANA or QRIS wallet ID. We use this to verify your identity and process transactions.

We do not sell your personal data. Payment processors like DANA, OVO, GoPay, and QRIS receive only the transaction data needed to complete your deposit or withdrawal.

Your data is retained while your account remains open. After closure, records are deleted on a schedule that follows applicable Indonesian data regulations, where local law permits.

Go to Settings → Help inside your account and submit a data export request. Alternatively, contact our email support with your registered phone number. We respond within seven business days.

Yes. Submit a deletion request through the in-account help path or via email support. We will process verified requests and confirm deletion, subject to any legal retention obligations.

We use session cookies for login and analytics cookies to understand how the site is used. You can adjust cookie preferences from the page footer without losing your account session.

Reach our support team via live chat between 08:00 and 23:00 WIB, or send an email with your registered phone number. All privacy queries receive a response within 48 hours.

milan138 Privacy Policy: What We Collect and Why

Contact Us About Your Privacy Rights

See How We Protect Your Account Information

Encryption in Transit

Cookie Controls

Account Security

Data Retention

Who Can Access Your Data

Requesting Changes

Answers to Common Privacy Policy Questions

01 What personal data does milan138 collect when I open an account?

02 Does milan138 share my data with third parties?

03 How long does milan138 keep my account data?

04 How do I request a copy of the data milan138 holds on me?

05 Can I ask milan138 to delete my personal information?

06 How does milan138 use cookies, and can I turn them off?

07 Who do I contact if I have a privacy concern about my milan138 account?

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